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#Life-at-acko

<div style="">1.Evaluates and processes claims in accordance with company policies and procedures, as well as to</div><div style="">productivity and quality standards.</div><div style="">2.Examine the medical documents and assess the claim&amp;#39;s admissibility.</div><div style="">3.Consistently maintains production and quality standards based on quality control expectations.</div><div style="">4.Adaptability in cross training and multiple tasking.</div><div style="">5. Spoke with the customer over the phone to explain the policy T&amp;amp;C and claim details.</div><div style="">6. Reviewing medical claims and verifying information for accuracy.</div><div style="">7. Examining claims for potential fraud</div><div style="">8. Resolving discrepancies and other issues</div><div style="">9. Complying with compliance and company regulation and policies.</div><div style="">10. Performing other tasks, as required</div><div style="">11. Adaptability in cross training and multiple tasking</div><div style="">12. Basic knowledge about IRDAI guidelines.</div><div style="">13. Processing claims payments</div><div style="">14. Receiving customer questions and communicating with them regarding the status of their claims</div><div style="">15. Conduct investigations when necessary, gathering additional information to determine the</div><div style="">validity of claims.</div><div style="">16. Deliver exceptional customer service to policyholders, resolving issues and answering questions</div><div style="">in a timely manner.</div>

Bengaluru Office

Senior associate

<div style="">We are seeking a dynamic and enthusiastic Senior Correspondent to join our editorial team. As a Senior Correspondent specializing in automotive journalism, you will have the opportunity to immerse yourself in the world of cars, covering a wide range of topics including new vehicle launches, industry events, technological advancements, and consumer trends.</div><div style=""><b style="font-weight: 700">Responsibilities:</b></div><ul>  <li style="">Research, write, and edit compelling news articles, features, and reviews on various aspects of the automotive industry.</li>  <li style="">Conduct interviews with industry experts, automotive executives, and enthusiasts to gather insights and quotes for articles.</li>  <li style="">Stay up-to-date with the latest trends, innovations, and developments in the automotive world.</li>  <li style="">Collaborate with editors and fellow journalists to brainstorm ideas, develop story angles, and ensure accuracy and quality of content.</li>  <li style="">Attend automotive events, press conferences, and product launches as needed, providing on-the-ground coverage and analysis.</li>  <li style="">Engage with our audience through social media platforms, responding to comments, sharing content, and fostering community interaction.</li></ul><div style=""><b style="font-weight: 700">Requirements:</b></div><ul>  <li style="">Bachelor’s degree in Journalism, Communications, English, or related field.</li>  <li style="">Strong passion for automobiles and a keen interest in automotive journalism.</li>  <li style="">Excellent writing and communication skills, with a keen eye for detail and accuracy.</li>  <li style="">Ability to work independently, manage multiple deadlines, and thrive in a fast-paced environment.</li>  <li style="">Proficiency in conducting interviews, researching topics, and synthesizing information.</li>  <li style="">Familiarity with AP style and basic SEO principles.</li>  <li style="">Previous experience in journalism, blogging, or content creation is a plus, but not required.</li></ul><div style=""><br></div>

Gurgaon Office

Senior Correspondent

Principal Engineer - Frontend Technologies

<div style="">As a DevOps engineer, you are expected to work as a key enabler who builds the framework that takes care of the end-to-end seamless setup/deployment by defining the standard CI / CD, management, and periodic review of infrastructure and applications.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Responsibilities :</b></div><ul>  <li style="">Work closely with the Application development and QA teams to have an automated framework for seamless setup and deployment of infrastructure, applications, and databases (RDBMS and NoSQL).</li>  <li style="">Define and implement the Continuous Integration and Continuous Deployment life cycles for all the services and Business units of Auto, Health, partnerships, Electronics, etc.</li>  <li style="">Design the right infrastructure architecture using either open source or Commercial tools and build a scalable and cost-effective model.</li>  <li style="">Automated deployment of code across all the SDLC environments.</li>  <li style="">Establish rollback mechanisms for both the application and database deployments.</li>  <li style="">Create automated process frameworks related to release engineering, database administration, space management, security, monitoring, and performance that can be easily scaled and utilized by the stakeholders.</li>  <li style="">Develop the right service discovery and service mesh models.</li>  <li style="">Develop frameworks for logging across the Troubleshoot and solving complex application and database deployment problems through research, analysis, and collaboration with the Reliability engineering team.</li>  <li style="">Ensure high quality, adherence to standards and best practices, high performance, and scalable, repeatable processes and deliverables.</li></ul><div style=""><b style="font-weight: 700">Qualifications and Skills:</b></div><ul>  <li style="">BS degree in Computer Science or related engineering disciplines</li>  <li style="">6- 9 years of relevant DevOps engineering work experience in any of the Online technology companies.</li>  <li style="">Experience in Python or other scripting languages such as Perl, Ruby, etc.</li>  <li style="">Expertise in developing and maintaining CI/CD processes for enterprise SaaS and on-prem applications using tools like Git, Gerrit, Jenkins, Maven, Gradle, etc Expertise in AWS or GCP and all related services, including cloud provisioning tools.</li>  <li style="">Expertise in release engineering/management of deploying code designed in Java stack and Open-source or any other proprietary.</li>  <li style="">Experience with configuration management tools such as Ansible, Chef, Fabric, Puppet, or SaltStack.</li>  <li style="">Experience with Orchestration tools such as Nomad, Spinnaker, Terraform</li>  <li style="">Experience running 24*7 production code with reliable deployments with the right monitoring and alerts for CI / CD breaks.</li>  <li style="">Experience in building the right logging framework across the Infra, application, databases, and NoSQL.</li>  <li style="">Experience in building monitoring and alerting frameworks for Infrastructure, applications, databases, and NoSQL.</li>  <li style="">Hands-on experience in building and administering VMs and Containers using tools such as Docker and Kubernetes Experience in designing and maintaining cloud-based solutions, either Private or Public or Hybrid.</li>  <li style="">Proven automation skills.</li>  <li style="">Experience in Linux or Unix variants, both system, and Admin level, is a plus.</li>  <li style="">Experience in any database or NoSQL is a plus.</li>  <li style="">Ability to work with multiple stakeholders like the Application development and QE teams.</li>  <li style="">Great team player with strong communication skills, both verbal and written.</li></ul>

DevOps Engineer - 3

<h3 style="font-size: 1.17em"><b style="font-weight: 700">Key Responsibilities:</b></h3><h4 style="font-size: 1em"><b style="font-weight: 700">1. OEM Sales Program Execution</b></h4><ul>  <li style="">Lead and manage on-ground sales and claims engagement for key OEMs.</li>  <li style="">Drive FMCD-aligned sales strategy in coordination with local OEM teams and retailers.</li>  <li style="">Troubleshoot mPOS or process-related issues and serve as the single point of contact for execution.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">2. Relationship Management</b></h4><ul>  <li style="">Build and maintain strong working relationships with OEM leadership, including Chinese CEOs across different states.</li>  <li style="">Actively engage in partner WhatsApp groups to drive mindshare and influence local sales behavior.</li>  <li style="">Be the face of Acko for both sales and service escalations across state networks.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">3. Performance Visibility and Competition</b></h4><ul>  <li style="">Share cross-state performance insights to create healthy competition and improve engagement.</li>  <li style="">Drive visibility initiatives that highlight success stories and actionable metrics.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">4. Field Engagement</b></h4><ul>  <li style="">Conduct monthly visits to key states to ensure Acko's strong local presence and reinforce brand mindshare.</li>  <li style="">Monitor market activities, support field teams, and identify improvement areas.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">5. Business Development</b></h4><ul>  <li style="">Identify and onboard new OEM partners in mobile and appliances verticals.</li>  <li style="">Develop partnerships with Large Format Retailers (LFRs) based on similar engagement and sales activation models.</li></ul><h3 style="font-size: 1.17em"><b style="font-weight: 700">Ideal Candidate Profile:</b></h3><ul>  <li style="">5–7 years of experience in Sales, Partner Management, or Business Development, preferably in FMCD, telecom, or consumer tech sectors.</li>  <li style="">Strong relationship-building skills, especially with senior stakeholders and cross-cultural teams.</li>  <li style="">Hands-on approach with field experience and comfort in handling dynamic, on-ground challenges.</li>  <li style="">Excellent communication skills, both verbal and written.</li>  <li style="">Willingness to travel frequently across states.</li></ul>

Senior Manager- Business development

<div style="">We are looking for a highly skilled Senior Product Designer to join ACKO. The ideal candidate will have a strong background in UX research, visual design, and UX writing, and will be responsible for creating compelling and intuitive product experiences for our users. As a Senior Product Designer, you will collaborate with cross-functional teams and be responsible for prioritizing tasks and delivering high-quality experiences for our users.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Responsibilities:</b></div><ul>  <li style="">Lead and participate in user research, usability testing, and collaborate with multidisciplinary stakeholders to inform design decisions</li>  <li style="">Create wireframes, prototypes, and high-fidelity designs to communicate design concepts and solutions</li>  <li style="">Collaborate with product managers, engineers, and stakeholders to define product requirements and user stories</li>  <li style="">Prioritize and manage design tasks and deliverables within project timelines</li>  <li style="">Incorporate data and metrics into the design process to evaluate and improve the effectiveness of design solutions</li>  <li style="">Advocate for user needs and design best practices throughout the design and development process</li>  <li style="">Produce clear and concise documentation for design assets, patterns, and guidelines</li>  <li style="">Effectively communicate and collaborate with engineering teams to ensure designs are implemented to spec</li></ul><div style=""><b style="font-weight: 700">You will be a great fit if you are...</b></div><ol>  <li style="">A designer who has the ability to see the big picture while keeping a keen eye on details</li>  <li style="">A designer who is excellent at persuading peers and executives with strong rationales for design decisions</li>  <li style="">Someone with a good sense of humor</li></ol><div style=""><b style="font-weight: 700">We will be looking for...</b></div><ol>  <li style="">6+ years of experience in product design</li>  <li style="">Strong portfolio showcasing design process, problem-solving skills, and the ability to design for diverse platforms and form factors</li>  <li style="">Expertise in user-centered design principles, design thinking, and design systems</li>  <li style="">Excellent communication, collaboration, and interpersonal skills</li>  <li style="">A demonstrated track record of working with teams that have shipped quality software across web and mobile</li></ol>

Senior Product Designer

<div style="">We're on a mission to transform the way we serve our customers, focusing on what truly matters to them and reducing uncertainty in their lives. As a Product Designer, you'll play a pivotal role in shaping our D2C experience, including various customer-facing products and our app experience.</div><div style="">We're seeking someone with experience in designing end-to-end D2C flows and collaborating with stakeholders across various disciplines. We're looking for individuals who are inherently curious, willing to experiment, and adept at fostering a respectful and collaborative environment.</div><div style=""><br></div><div style=""><b style="font-weight: 700">About the Design team</b></div><div style="">We’re a fast-paced, innovative team. We collaborate with product and business teams to seamlessly integrate their offerings into our product ecosystem, ensuring alignment with our principles and frameworks. We are friendly, approachable, data-driven, and value hypothesis-driven design over “shots in the dark.”</div><div style=""><br></div><div style=""><b style="font-weight: 700">In this role, you will:</b></div><ul>  <li style="">Deliver designs that are innovative, scalable, and thoroughly documented.</li>  <li style="">Drive design projects aligned with our OKRs by collaborating closely with strategy, product, business, and engineering teams.</li>  <li style="">Own design for products in their respective pods, from ideation and prototyping to user testing and final production, ensuring timely delivery.</li>  <li style="">Utilize data insights, including metrics and usability studies, to inform and refine design decisions.</li>  <li style="">Demonstrate a strong understanding of design patterns, best practices, and standards for both iOS and Android platforms.</li>  <li style="">Effectively communicate and collaborate with engineering teams to ensure seamless implementation of designs.</li></ul><div style=""><b style="font-weight: 700">What we’re looking for:</b></div><ol>  <li style="">Someone comfortable with deep diving into complex products and simplifying them.</li>  <li style="">A designer who can see the big picture while keeping a keen eye on details.</li>  <li style="">A designer excellent at influencing peers and leadership with strong storytelling and design rationale.</li>  <li style="">A Figma expert who can prototype quickly, with motion design in mind.</li>  <li style="">Someone with a good sense of humor is a plus.</li></ol><div style=""><b style="font-weight: 700">What you’ll need:</b></div><ol>  <li style="">3+ years of experience designing D2C digital products.</li>  <li style="">A stellar portfolio showcasing design process, problem-solving skills, and the ability to design for diverse platforms and form factors.</li>  <li style="">Expertise in user-centered design principles, design thinking, and design systems.</li>  <li style="">Excellent communication, collaboration, and interpersonal skills.</li>  <li style="">A demonstrated track record of working with teams that have shipped high-quality experiences.</li>  <li style="">Enthusiasm for learning and adapting to new technologies – a commitment to exploring the exciting world of AI is a fundamental part of our culture.</li></ol>

Product Designer - 2

<div style="">We are seeking a highly motivated and analytical Assistant Manager to join our Central Operations Control Tower team. This role is pivotal in overseeing and optimizing our operations on a national scale. The ideal candidate will possess a strong understanding of resource and capacity planning, a proven ability to lead and execute complex operational projects, and a keen eye for cost management. This individual will be instrumental in designing, implementing, and continuously improving our supply chain processes to ensure efficiency, reliability, and scalability.</div><div style=""><b style="font-weight: 700">Key Responsibilities:</b></div><ul>  <li style=""><b style="font-weight: 700">Resource and Capacity Planning:</b>    <ul>      <li style="">Develop and implement robust resource (manpower, fleet, etc.) and capacity planning models to meet fluctuating demand.</li>      <li style="">Forecast future capacity needs based on sales projections, seasonality, and special events.</li>      <li style="">Optimize resource allocation to maximize utilization and minimize costs.</li>    </ul>  </li>  <li style=""><b style="font-weight: 700">Project Management &amp; Execution:</b>    <ul>      <li style="">Lead and execute strategic operations projects aimed at improving efficiency, reducing costs, and enhancing customer experience.</li>      <li style="">Develop detailed project plans, including timelines, milestones, resource allocation, and risk mitigation strategies.</li>      <li style="">Coordinate with cross-functional teams (e.g., technology, ground operations, finance) to ensure successful project implementation.</li>    </ul>  </li>  <li style=""><b style="font-weight: 700">Cost Management &amp; Optimization:</b>    <ul>      <li style="">Analyze operational costs and identify areas for improvement and cost reduction without compromising quality or service levels.</li>      <li style="">Implement cost-saving initiatives and track their impact on the P&amp;L.</li>      <li style="">Contribute to budgeting and financial planning for last-mile operations.</li>    </ul>  </li>  <li style=""><b style="font-weight: 700">Data Analysis &amp; Process Improvement:</b>    <ul>      <li style="">Analyze complex operational data to identify trends, patterns, and areas for improvement.</li>      <li style="">Develop and present data-driven insights and recommendations to senior management.</li>      <li style="">Continuously evaluate and refine existing processes to enhance efficiency and effectiveness.</li>      <li style="">Support the design and implementation of new supply chain solutions and technologies.</li>    </ul>  </li>  <li style=""><b style="font-weight: 700">Control Tower Operations:</b>    <ul>      <li style="">Monitor and manage day-to-day last-mile operations nationally from the central control tower.</li>      <li style="">Proactively identify and resolve operational bottlenecks, disruptions, and escalations in real-time.</li>      <li style="">Ensure adherence to standard operating procedures (SOPs) and key performance indicators (KPIs) across all locations.</li>    </ul>  </li>  <li style=""><b style="font-weight: 700">Stakeholder Management &amp; Communication:</b>    <ul>      <li style="">Effectively communicate operational performance, challenges, and project updates to internal and external stakeholders.</li>      <li style="">Collaborate closely with regional teams to ensure alignment and consistent execution of operational strategies.</li>    </ul>  </li></ul>

Assistant Manager - Central

<h3 style="font-size: 1.17em"><b style="font-weight: 700">Job Overview</b></h3><h3 style="font-size: 1.17em">We are seeking a dynamic and strategic candidate to lead and optimize the end-to-end supply chain operations supporting our motor claims processes. This role serves as a critical link between internal claims teams, operations, and external suppliers, ensuring seamless coordination, timely procurement, and cost-effective logistics solutions. The ideal candidate will bring strong leadership, analytical acumen, and a customer-first mindset to drive efficiency, service excellence, and value creation across the supply chain.</h3><h3 style="font-size: 1.17em"><b style="font-weight: 700">🔑 Key Responsibilities</b></h3><h4 style="font-size: 1em"><b style="font-weight: 700">End-to-End Supply Chain Management</b></h4><ul>  <li style="">Manage procurement, inventory control, and distribution of motor parts and materials to support timely claims fulfillment.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">Vendor &amp; Supplier Coordination</b></h4><ul>  <li style="">Develop and maintain robust relationships with parts suppliers, garages, and logistics providers to ensure quality service and on-time deliveries.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">Claims Process Integration</b></h4><ul>  <li style="">Collaborate with the Motor Claims team to align supply chain workflows with claims resolution timelines, improving customer satisfaction and reducing TAT.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">Cost Optimization &amp; Process Improvement</b></h4><ul>  <li style="">Identify and implement cost-saving initiatives, enhance process efficiencies, and foster value-added supplier partnerships.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">Logistics &amp; Transportation Oversight</b></h4><ul>  <li style="">Oversee transportation and delivery logistics, ensuring SLA compliance, operational efficiency, and traceability of parts movement.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">Performance Monitoring &amp; Reporting</b></h4><ul>  <li style="">Track KPIs such as inventory turnover, supplier performance, and delivery accuracy. Provide data-driven insights and reports to senior leadership.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">Compliance &amp; Risk Management</b></h4><ul>  <li style="">Ensure adherence to company policies and regulatory standards. Proactively address risks, delays, and supply chain disruptions.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">Cashless Network Expansion &amp; Support</b></h4><ul>  <li style="">Drive strategic growth of the cashless repair network to enhance customer experience and reduce processing time.</li>  <li style="">Monitor and maintain NPS scores of PPN workshops daily by collecting customer feedback.</li>  <li style="">Investigate and resolve claim-related escalations, including disputes over cashless claims, paint discounts, and surveyor delays.</li>  <li style="">Negotiate better paint discounts with workshops to onboard them as preferred partners.</li>  <li style="">Onboard external surveyors as required across regional locations.</li>  <li style="">Conduct regular visits to workshops to strengthen partnerships.</li>  <li style="">Support Garage Coordinators in part procurement and monitor their performance.</li>  <li style="">Coordinate accurate and timely GST recoveries with workshops.</li></ul><h3 style="font-size: 1.17em"><b style="font-weight: 700">📚 Qualifications &amp; Requirements</b></h3><h4 style="font-size: 1em"><b style="font-weight: 700">Education</b></h4><h4 style="font-size: 1em">B.Tech/Diploma in Automobile or Mechanical Engineering, Business Administration, or a related field.</h4><h4 style="font-size: 1em"><b style="font-weight: 700">Experience</b></h4><div style="">Minimum 4 years of experience in supply chain management or motor claims, preferably within the automotive or insurance sectors.</div>

Chennai

Supply Chain Manager

Mumbai Office

<div style="">ACKO is the protection destination for over 200 million tech-savvy families across India, protecting their families, assets and money. Launched in 2016, ACKO started by reimagining insurance, making it simple, hassle-free and customer-first. Today, our mission goes beyond that: we aim to touch the lives of 1 million users, building products that solve real-world problems with technology at the core.<br><br>We are not just another insurance company, our DNA is product-tech, and our approach is bold, innovative, and digital-first. From zero commission, zero paperwork, and instant renewals to same-day claims settlements and app-based tracking, ACKO is a Welcome Change from traditional insurers.<br><br>But what truly sets us apart? Our people. At ACKO, every Acker’s voice and ideas matter. We’re a vibrant, inclusive team of creators, thinkers, and doers, building products that redefine protection while ensuring each Acker grows, thrives and does meaningful work.<br><br>Join us at ACKO, where bold ideas, real impact and tech-driven innovation redefine protection and peace of mind - and where YOU can make a real difference in people's lives. ACKO is a product-tech company, launched in 2016, solving real-world problems for customers, starting with insurance. And as a customer-first organization serving the digitally-savvy, ACKO’s value proposition of ‘Welcome Change’ focuses on offerings that make insurance simple and hassle-free! With features such as zero commission, zero paperwork, instant renewal, same-day claim settlements, and app-based updates on claims, ACKO is a 'Welcome Change' from traditional insurers.<br><br>Having said that, we are not just another conventional insurance firm, or the people consulted solely for "claims”! Anchored in a tech-centric philosophy, ACKO’s approach fuels innovation, empowering us to develop comprehensive products that cater to every aspect of our customers' insurance requirements. And while we are at it, we put our Ackers at the heart of everything we do. We're not your typical 9-to-5 workplace; we're a vibrant and inclusive bunch of innovators and creators making sure every Acker’s idea matters, their voice is heard, and their growth is part of our mission.</div>