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Bengaluru Office

Principle Engineer - Frontend Technologies

<div style=""><b style="font-weight: 700">The Role:</b></div><div style="">The Lead DevOps Engineer in our team will be a key member who will be managing various aspects of our cloud infrastructure that includes Infrastructure &amp; Configuration management, Cost optimization, Release management and CI/CD, Monitoring &amp; Alerting, Database management, and Infrastructure security.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Skills &amp; Experiences:</b></div><ul>  <li style="">6+ years of DevOps experience in managing all aspects of large-scale systems/ infrastructure and proficiency at working in AWS Cloud.</li>  <li style="">Should be a hands-on person who can work independently or with minimal guidance and can drive the team’s deliverables by mentoring and guiding junior team members.</li>  <li style="">Solid understanding and experience in various technology domains like Infrastructure-As-Code and Configuration Management (Terraform/ Ansible), CI/CD (Jenkins), Observability tools (Prometheus, Statsd/Graphite, ELK Stack), Container Orchestration (Kubernetes), Network and Application Security in AWS, SQL/NoSQL databases (Postgres/ Elasticsearch, etc).</li>  <li style="">Should be comfortable in working with other stakeholders to ensure the timely completion of cross-functional projects.</li>  <li style="">Should have sound knowledge of general technology best practices and should know how to use them together in an efficient way to improve the quality of results.</li>  <li style="">Should be always open to embracing new technologies or solutions.</li>  <li style="">Should have good communication, interpersonal, and leadership skills.</li>  <li style="">B.E./B.Tech in Computer Science or equivalent from a reputed college.</li></ul><div style=""><b style="font-weight: 700">Responsibilities:</b></div><ul>  <li style="">You will be a core hands-on contributor to the team’s projects and will actively participate in the Planning and design phase across projects, and work closely with all stakeholders toward their execution.</li>  <li style="">Ensure that Availability, Scalability, Security, and other aspects of Software Operability are improved and maintained across the stacks.</li>  <li style="">Think out of the box and come up with innovative ideas that help the business run more efficiently.</li>  <li style="">Take initiative and work on evaluating new tools/technologies which will be helpful in the long run.</li>  <li style="">Establish technical best practices to be followed by the teams and help others to adopt them.</li>  <li style="">Come up with long-term solutions to frequent problems and work with the team to achieve those goals.</li></ul>

Lead DevOps Engineer

<div style=""><b style="font-weight: 700">Responsibilities:</b></div><ul>  <li style="">3+ years of experience operating &amp; owning end-to-end availability and performance of a large scale production environment.</li>  <li style="">Excellent understanding of cloud environments and technologies, especially AWS.</li>  <li style="">Solid understanding of containerization and microservices architecture.</li>  <li style="">Hands-on experience and understanding of the Kubernetes ecosystem and best practices with K8s.</li>  <li style="">Ability to dissect complex problems into simple sub-problems and use available solutions to resolve them.</li>  <li style="">Excellent understanding of cloud environments and technologies, especially AWS, Azure, GCP.</li>  <li style="">Hand-on experience&nbsp; in Python/Go</li>  <li style="">Understanding of auto-remediation, alert correlation frameworks.</li>  <li style="">Understanding of SLO/SLIs, error budgeting, KPIs for highly critical services.</li>  <li style="">Experience with logging &amp; metrics platform at scale.</li>  <li style="">Proven strengths in identifying, mitigating, and root-causing issues while continuously seeking ways to drive optimization, efficiency, and the bottom line.</li></ul><div style=""><b style="font-weight: 700">Essential Skills:</b></div><ul>  <li style="">Public Cloud (AWS/GCP)</li>  <li style="">Kubernetes</li>  <li style="">CI CD &nbsp;(Jenkins/Github Actions)</li>  <li style="">Programming Skills (Python Preferred)</li>  <li style="">Terraform</li></ul><div style=""><b style="font-weight: 700">Desirable Skills:</b></div><ul>  <li style="">Service Mesh</li>  <li style="">Multi-Cloud Exposure</li>  <li style="">Database Management (Postgres, Mongo)</li></ul>

DevOps Engineer - 2

<div style="">As a DevOps engineer, you are expected to work as a key enabler who builds the framework that takes care of the end-to-end seamless setup/deployment by defining the standard CI / CD, management, and periodic review of infrastructure and applications.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Responsibilities :</b></div><ul>  <li style="">Work closely with the Application development and QA teams to have an automated framework for seamless setup and deployment of infrastructure, applications, and databases (RDBMS and NoSQL).</li>  <li style="">Define and implement the Continuous Integration and Continuous Deployment life cycles for all the services and Business units of Auto, Health, partnerships, Electronics, etc.</li>  <li style="">Design the right infrastructure architecture using either open source or Commercial tools and build a scalable and cost-effective model.</li>  <li style="">Automated deployment of code across all the SDLC environments.</li>  <li style="">Establish rollback mechanisms for both the application and database deployments.</li>  <li style="">Create automated process frameworks related to release engineering, database administration, space management, security, monitoring, and performance that can be easily scaled and utilized by the stakeholders.</li>  <li style="">Develop the right service discovery and service mesh models.</li>  <li style="">Develop frameworks for logging across the Troubleshoot and solving complex application and database deployment problems through research, analysis, and collaboration with the Reliability engineering team.</li>  <li style="">Ensure high quality, adherence to standards and best practices, high performance, and scalable, repeatable processes and deliverables.</li></ul><div style=""><b style="font-weight: 700">Qualifications and Skills:</b></div><ul>  <li style="">BS degree in Computer Science or related engineering disciplines</li>  <li style="">6- 9 years of relevant DevOps engineering work experience in any of the Online technology companies.</li>  <li style="">Experience in Python or other scripting languages such as Perl, Ruby, etc.</li>  <li style="">Expertise in developing and maintaining CI/CD processes for enterprise SaaS and on-prem applications using tools like Git, Gerrit, Jenkins, Maven, Gradle, etc Expertise in AWS or GCP and all related services, including cloud provisioning tools.</li>  <li style="">Expertise in release engineering/management of deploying code designed in Java stack and Open-source or any other proprietary.</li>  <li style="">Experience with configuration management tools such as Ansible, Chef, Fabric, Puppet, or SaltStack.</li>  <li style="">Experience with Orchestration tools such as Nomad, Spinnaker, Terraform</li>  <li style="">Experience running 24*7 production code with reliable deployments with the right monitoring and alerts for CI / CD breaks.</li>  <li style="">Experience in building the right logging framework across the Infra, application, databases, and NoSQL.</li>  <li style="">Experience in building monitoring and alerting frameworks for Infrastructure, applications, databases, and NoSQL.</li>  <li style="">Hands-on experience in building and administering VMs and Containers using tools such as Docker and Kubernetes Experience in designing and maintaining cloud-based solutions, either Private or Public or Hybrid.</li>  <li style="">Proven automation skills.</li>  <li style="">Experience in Linux or Unix variants, both system, and Admin level, is a plus.</li>  <li style="">Experience in any database or NoSQL is a plus.</li>  <li style="">Ability to work with multiple stakeholders like the Application development and QE teams.</li>  <li style="">Great team player with strong communication skills, both verbal and written.</li></ul>

DevOps Engineer - 3

<h3 style="font-size: 1.17em"><b style="font-weight: 700">Key Responsibilities:</b></h3><h4 style="font-size: 1em"><b style="font-weight: 700">1. OEM Sales Program Execution</b></h4><ul>  <li style="">Lead and manage on-ground sales and claims engagement for key OEMs.</li>  <li style="">Drive FMCD-aligned sales strategy in coordination with local OEM teams and retailers.</li>  <li style="">Troubleshoot mPOS or process-related issues and serve as the single point of contact for execution.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">2. Relationship Management</b></h4><ul>  <li style="">Build and maintain strong working relationships with OEM leadership, including Chinese CEOs across different states.</li>  <li style="">Actively engage in partner WhatsApp groups to drive mindshare and influence local sales behavior.</li>  <li style="">Be the face of Acko for both sales and service escalations across state networks.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">3. Performance Visibility and Competition</b></h4><ul>  <li style="">Share cross-state performance insights to create healthy competition and improve engagement.</li>  <li style="">Drive visibility initiatives that highlight success stories and actionable metrics.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">4. Field Engagement</b></h4><ul>  <li style="">Conduct monthly visits to key states to ensure Acko's strong local presence and reinforce brand mindshare.</li>  <li style="">Monitor market activities, support field teams, and identify improvement areas.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">5. Business Development</b></h4><ul>  <li style="">Identify and onboard new OEM partners in mobile and appliances verticals.</li>  <li style="">Develop partnerships with Large Format Retailers (LFRs) based on similar engagement and sales activation models.</li></ul><h3 style="font-size: 1.17em"><b style="font-weight: 700">Ideal Candidate Profile:</b></h3><ul>  <li style="">5–7 years of experience in Sales, Partner Management, or Business Development, preferably in FMCD, telecom, or consumer tech sectors.</li>  <li style="">Strong relationship-building skills, especially with senior stakeholders and cross-cultural teams.</li>  <li style="">Hands-on approach with field experience and comfort in handling dynamic, on-ground challenges.</li>  <li style="">Excellent communication skills, both verbal and written.</li>  <li style="">Willingness to travel frequently across states.</li></ul>

Senior Manager- Business development

<div style="">We are looking for a highly skilled Senior Product Designer to join ACKO. The ideal candidate will have a strong background in UX research, visual design, and UX writing, and will be responsible for creating compelling and intuitive product experiences for our users. As a Senior Product Designer, you will collaborate with cross-functional teams and be responsible for prioritizing tasks and delivering high-quality experiences for our users.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Responsibilities:</b></div><ul>  <li style="">Lead and participate in user research, usability testing, and collaborate with multidisciplinary stakeholders to inform design decisions</li>  <li style="">Create wireframes, prototypes, and high-fidelity designs to communicate design concepts and solutions</li>  <li style="">Collaborate with product managers, engineers, and stakeholders to define product requirements and user stories</li>  <li style="">Prioritize and manage design tasks and deliverables within project timelines</li>  <li style="">Incorporate data and metrics into the design process to evaluate and improve the effectiveness of design solutions</li>  <li style="">Advocate for user needs and design best practices throughout the design and development process</li>  <li style="">Produce clear and concise documentation for design assets, patterns, and guidelines</li>  <li style="">Effectively communicate and collaborate with engineering teams to ensure designs are implemented to spec</li></ul><div style=""><b style="font-weight: 700">You will be a great fit if you are...</b></div><ol>  <li style="">A designer who has the ability to see the big picture while keeping a keen eye on details</li>  <li style="">A designer who is excellent at persuading peers and executives with strong rationales for design decisions</li>  <li style="">Someone with a good sense of humor</li></ol><div style=""><b style="font-weight: 700">We will be looking for...</b></div><ol>  <li style="">6+ years of experience in product design</li>  <li style="">Strong portfolio showcasing design process, problem-solving skills, and the ability to design for diverse platforms and form factors</li>  <li style="">Expertise in user-centered design principles, design thinking, and design systems</li>  <li style="">Excellent communication, collaboration, and interpersonal skills</li>  <li style="">A demonstrated track record of working with teams that have shipped quality software across web and mobile</li></ol>

Senior Product Designer

<div style="">We're on a mission to transform the way we serve our customers, focusing on what truly matters to them and reducing uncertainty in their lives. As a Product Designer, you'll play a pivotal role in shaping our D2C experience, including various customer-facing products and our app experience.</div><div style="">We're seeking someone with experience in designing end-to-end D2C flows and collaborating with stakeholders across various disciplines. We're looking for individuals who are inherently curious, willing to experiment, and adept at fostering a respectful and collaborative environment.</div><div style=""><br></div><div style=""><b style="font-weight: 700">About the Design team</b></div><div style="">We’re a fast-paced, innovative team. We collaborate with product and business teams to seamlessly integrate their offerings into our product ecosystem, ensuring alignment with our principles and frameworks. We are friendly, approachable, data-driven, and value hypothesis-driven design over “shots in the dark.”</div><div style=""><br></div><div style=""><b style="font-weight: 700">In this role, you will:</b></div><ul>  <li style="">Deliver designs that are innovative, scalable, and thoroughly documented.</li>  <li style="">Drive design projects aligned with our OKRs by collaborating closely with strategy, product, business, and engineering teams.</li>  <li style="">Own design for products in their respective pods, from ideation and prototyping to user testing and final production, ensuring timely delivery.</li>  <li style="">Utilize data insights, including metrics and usability studies, to inform and refine design decisions.</li>  <li style="">Demonstrate a strong understanding of design patterns, best practices, and standards for both iOS and Android platforms.</li>  <li style="">Effectively communicate and collaborate with engineering teams to ensure seamless implementation of designs.</li></ul><div style=""><b style="font-weight: 700">What we’re looking for:</b></div><ol>  <li style="">Someone comfortable with deep diving into complex products and simplifying them.</li>  <li style="">A designer who can see the big picture while keeping a keen eye on details.</li>  <li style="">A designer excellent at influencing peers and leadership with strong storytelling and design rationale.</li>  <li style="">A Figma expert who can prototype quickly, with motion design in mind.</li>  <li style="">Someone with a good sense of humor is a plus.</li></ol><div style=""><b style="font-weight: 700">What you’ll need:</b></div><ol>  <li style="">3+ years of experience designing D2C digital products.</li>  <li style="">A stellar portfolio showcasing design process, problem-solving skills, and the ability to design for diverse platforms and form factors.</li>  <li style="">Expertise in user-centered design principles, design thinking, and design systems.</li>  <li style="">Excellent communication, collaboration, and interpersonal skills.</li>  <li style="">A demonstrated track record of working with teams that have shipped high-quality experiences.</li>  <li style="">Enthusiasm for learning and adapting to new technologies – a commitment to exploring the exciting world of AI is a fundamental part of our culture.</li></ol>

Product Designer - 2

<div style="">• Co-own the growth charters for partners along with the business heads</div><div style="">• Lead insightful reviews of the business with the team to highlight risks in the business and suggest corrective actions</div><div style="">• Create meaningful insights to lead business improvement and cost reductions.</div><div style="">• Work closely with business and cost centre owners for management review discussions and provide commentary for budget vs. actual result variations</div><div style="">• Support for board/ investor presentations</div><div style="">• Continuously monitor leading and lagging indicators to actively support decision making</div><div style="">• Analyse key business drivers, benchmark with competition and provide actionable insights to the management</div><div style=""><br></div><div style=""><u>Qualifications</u></div><div style="">• CA/MBA/PGDM with 6+ years of experience</div><div style="">• Prior experience of leading a business finance team with expertise in planning, budgeting &amp; forecasting</div><div style="">• Experience developing financial reports and metrics</div><div style="">• Ability to manage multiple tasks and adapt to a changing, fast-paced environment</div><div style="">• Prior experience of fintech/insurance company is an added advantage</div><div style="">• Excellent Microsoft excel skills and logical thinking</div><div style="">• Interpersonal and communication skills with the ability to interact with various management levels</div>

DGM - Business Finance

<div style=""><b style="font-weight: 700">About the Role:</b></div><div style="">We are looking for a passionate <b style="font-weight: 700">SDE2 Mobile Engineer</b> with strong <b style="font-weight: 700">Flutter</b> expertise and a growth mindset to join our team. You will play a key role in building the mobile ecosystem, This is an exciting opportunity to work on a greenfield projects, where you will have significant ownership and impact on the final product.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Key Responsibilities:</b></div><ul>  <li style="">Design, build, and maintain robust, scalable, and high-performance mobile applications using <b style="font-weight: 700">Flutter</b> for both iOS and Android.</li>  <li style="">Collaborate with product managers, designers, and backend engineers to deliver a seamless and engaging user experience.</li>  <li style="">Optimize the app for performance, ensuring smooth animations and minimal load times.</li>  <li style="">Write clean, maintainable, and well-tested code, while adhering to best practices in mobile architecture and state management.</li>  <li style="">Take ownership of features and drive them from development to production, ensuring quality through code reviews and continuous integration.</li>  <li style="">Contribute to and help shape the product vision, bringing innovative ideas and solutions.</li>  <li style="">Continuously learn and implement new tools, frameworks, and best practices to enhance development productivity and product quality.</li></ul><div style=""><b style="font-weight: 700">Required Qualifications:</b></div><ul>  <li style="">3+ years of experience in mobile app development with at least 2 years working with Flutter.</li>  <li style="">Proven experience in building and launching 0-to-1 products in a fast-paced environment.</li>  <li style="">Strong understanding of Dart, Flutter Widgets, state management solutions, and mobile UI/UX principles.</li>  <li style="">Hands-on experience with RESTful APIs, third-party SDK integration, and Firebase services.</li>  <li style="">Knowledge of the full mobile development lifecycle, including App Store and Play Store submission processes.</li>  <li style="">Strong debugging and problem-solving skills, with the ability to troubleshoot complex issues in a production environment.</li>  <li style="">Growth mindset with a passion for learning and a proactive attitude toward solving new challenges.</li>  <li style="">Excellent collaboration skills, able to work well in a team-oriented, agile environment.</li></ul>

SDE 2 Mobile 

<div style=""><b style="font-weight: 700">Job Title: Training Specialist – Contact Center</b></div><div style=""><b style="font-weight: 700">Location:</b> Amritsar<br><b style="font-weight: 700">Department:</b> Learning &amp; Development<br><b style="font-weight: 700">Reports To:</b> L&amp;D Manager<br><b style="font-weight: 700">Employment Type:</b> Full-Time</div><h3 style="font-size: 1.17em"><br></h3><h3 style="font-size: 1.17em"><b style="font-weight: 700">Job Summary:</b></h3><div style="">We’re looking for a dynamic Training Specialist with a passion for developing people and elevating customer experience in a contact center environment. The ideal candidate will lead training needs analysis (TNA), deliver high-impact onboarding and refresher trainings, collaborate with cross-functional stakeholders, and drive continuous learning initiatives. If you thrive in fast-paced environments and love blending process with people, we want you on our team.</div><h3 style="font-size: 1.17em"><br></h3><h3 style="font-size: 1.17em"><b style="font-weight: 700">Key Responsibilities:</b></h3><h4 style="font-size: 1em"><b style="font-weight: 700">1. Training Needs Analysis (TNA)</b></h4><ul>  <li style="">Conduct detailed TNA to identify skill, knowledge, and behavior gaps across customer service teams.</li>  <li style="">Align TNA insights with business priorities to inform training plans.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">2. Training Delivery</b></h4><ul>  <li style="">Deliver engaging new hire training programs to ensure seamless onboarding.</li>  <li style="">Facilitate timely refresher and upskilling sessions for existing employees across BAU and new process changes.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">3. Stakeholder Collaboration</b></h4><ul>  <li style="">Partner with Operations, Quality, and Product teams to co-design role-specific training programs.</li>  <li style="">Support QA-driven monthly initiatives and action plans through targeted coaching interventions.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">4. Content Development &amp; Management</b></h4><ul>  <li style="">Design and continuously update training modules, decks, job aids, SOPs, and quick reference guides.</li>  <li style="">Draft high-impact calling scripts and email templates in collaboration with frontline teams.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">5. Communication &amp; Process Updates</b></h4><ul>  <li style="">Publish and communicate process updates across the floor in a timely and accessible manner.</li>  <li style="">Promote a learning culture by sharing best practices, success stories, and customer appreciations.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">6. Documentation &amp; Reporting</b></h4><ul>  <li style="">Maintain comprehensive training records and track learning outcomes.</li>  <li style="">Publish monthly training reports, feedback summaries, and improvement metrics.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">7. Learning Innovation</b></h4><ul>  <li style="">Introduce and implement new training tools, formats, and microlearning strategies.</li>  <li style="">Leverage AI and automation tools to enhance training impact and engagement.</li></ul><h3 style="font-size: 1.17em"><b style="font-weight: 700">Qualifications:</b></h3><ul>  <li style="">Bachelor’s degree in any discipline.</li>  <li style="">2–4 years of experience in customer support or training roles, preferably in a contact center environment.</li>  <li style="">Proficiency in G-Suite and learning tools.</li>  <li style="">Familiarity with AI-driven learning platforms or tools is a bonus.</li></ul><h3 style="font-size: 1.17em"><b style="font-weight: 700">Key Competencies:</b></h3><ul>  <li style=""><b style="font-weight: 700">Analytical Thinking:</b> Ability to decode performance data and identify training gaps.</li>  <li style=""><b style="font-weight: 700">Communication:</b> Strong verbal and written skills for delivering clear, concise training.</li>  <li style=""><b style="font-weight: 700">Empathy &amp; Influence:</b> Can connect with diverse audiences and inspire behavior change.</li>  <li style=""><b style="font-weight: 700">Creativity:</b> Innovates with content and delivery methods to maintain engagement.</li>  <li style=""><b style="font-weight: 700">Attention to Detail:</b> Maintains accurate and organized documentation.</li></ul><div style=""><b style="font-weight: 700">Why Join Us?<br></b>Work at the heart of customer excellence, drive real impact, and shape how we deliver world-class service. At ACKO, your ideas and passion for learning will directly influence how thousands of customers experience care and delight.</div>

Training Specialist – Contact Center

<div style="">ACKO is the protection destination for over 200 million tech-savvy families across India, protecting their families, assets and money. Launched in 2016, ACKO started by reimagining insurance, making it simple, hassle-free and customer-first. Today, our mission goes beyond that: we aim to touch the lives of 1 million users, building products that solve real-world problems with technology at the core.<br><br>We are not just another insurance company, our DNA is product-tech, and our approach is bold, innovative, and digital-first. From zero commission, zero paperwork, and instant renewals to same-day claims settlements and app-based tracking, ACKO is a Welcome Change from traditional insurers.<br><br>But what truly sets us apart? Our people. At ACKO, every Acker’s voice and ideas matter. We’re a vibrant, inclusive team of creators, thinkers, and doers, building products that redefine protection while ensuring each Acker grows, thrives and does meaningful work.<br><br>Join us at ACKO, where bold ideas, real impact and tech-driven innovation redefine protection and peace of mind - and where YOU can make a real difference in people's lives. ACKO is a product-tech company, launched in 2016, solving real-world problems for customers, starting with insurance. And as a customer-first organization serving the digitally-savvy, ACKO’s value proposition of ‘Welcome Change’ focuses on offerings that make insurance simple and hassle-free! With features such as zero commission, zero paperwork, instant renewal, same-day claim settlements, and app-based updates on claims, ACKO is a 'Welcome Change' from traditional insurers.<br><br>Having said that, we are not just another conventional insurance firm, or the people consulted solely for "claims”! Anchored in a tech-centric philosophy, ACKO’s approach fuels innovation, empowering us to develop comprehensive products that cater to every aspect of our customers' insurance requirements. And while we are at it, we put our Ackers at the heart of everything we do. We're not your typical 9-to-5 workplace; we're a vibrant and inclusive bunch of innovators and creators making sure every Acker’s idea matters, their voice is heard, and their growth is part of our mission.</div>