Insurance, healthcare, and wellness

Work-life balance

Community and engagement

Learning and development

Childcare support

Exciting work with lots of perks

Pursue an exciting opportunity at ACKO by sending in your resume! We will keep you in the loop about new job openings that match your skills, and give you a heads-up if you're a strong fit for any of our available positions!

Join our team

#Life-at-acko

<div style="">We are looking for an Associate Product Manager to help build a first-of-it’s-kind insurance experience for users across India. We are building a product that moves beyond traditional insurance and engages users on a daily basis.&nbsp;</div><div style=""><br></div><div style=""><b style="font-weight: 700">About the Role</b></div><div style="">As a product manager, you will have high growth opportunities and visibility across the entire insurance business, with regular collaboration with all other business functions including design, engineering, data, sales, marketing, strategy, customer experience, underwriting and claims.</div><div style=""><br></div><div style=""><u><b style="font-weight: 700">Responsibilities:</b></u></div><div style=""><br></div><div style="">1. <b style="font-weight: 700">Customer &amp; Market Insight</b></div><ul>  <li style="">Conduct user research and gather insights from customer interviews, support tickets, usage data, and analytics tools to uncover pain points and improvement opportunities.</li>  <li style="">Deeply understand user personas and build empathy through direct engagement and journey mapping.</li>  <li style="">Translate qualitative and quantitative data into actionable product insights and problem statements.</li>  <li style="">Proactively identify product gaps and propose enhancements aligned with business and user goals.</li></ul><div style="">2. <b style="font-weight: 700">Product Planning &amp; Execution</b></div><ul>  <li style="">Own the end-to-end lifecycle of small-to-medium product features or components — from discovery to go-live and post-launch learning.</li>  <li style="">Write clear and concise product requirement documents (PRDs), with measurable success criteria.</li>  <li style="">Collaborate closely with design and engineering to define solutions, refine scope, and iterate based on feasibility and user feedback.</li>  <li style="">Use experimentation and hypothesis-driven approaches to validate new ideas and iterate on MVPs.</li>  <li style="">Actively participate in QA cycles to ensure high product quality and alignment with the intended experience.</li></ul><div style="">3. <b style="font-weight: 700">Cross-functional Collaboration</b></div><ul>  <li style="">Work with stakeholders across engineering, design, business, operations, and customer support to gather inputs and align on priorities.</li>  <li style="">Communicate product decisions and rationale clearly across different audiences — from leadership to front-line teams.</li>  <li style="">Participate in agile ceremonies such as standups, sprint planning, and retrospectives to ensure smooth delivery.</li>  <li style="">Take ownership of stakeholder feedback loops and continuously refine features based on evolving needs.</li></ul><div style="">4. <b style="font-weight: 700">Product Thinking &amp; Growth</b></div><ul>  <li style="">Demonstrate a structured approach to solving problems using first principles thinking.</li>  <li style="">Track product metrics post-release, analyze performance, and identify levers to improve adoption, engagement, or efficiency.</li>  <li style="">Stay curious about the industry, competitors, and emerging tech to inform product decisions.</li>  <li style="">Embody a builder mindset — proactive, resourceful, and driven to deliver impact in a fast-paced environment.</li></ul><div style=""><b style="font-weight: 700">What You'll Need</b></div><ul>  <li style="">Bachelor/Master degree with 2-4 years experience in leading growth products in a B2C environment.</li>  <li style="">Experience in integrating customer needs, product design, and technology to deliver outcomes</li>  <li style="">A go-getter with a passion for independent, creative problem solving, and strong ownership</li>  <li style="">Ability to bring clarity in decision-making and prioritize ruthlessly.</li>  <li style="">Enjoy working in a rapidly evolving startup environment where everyone is responsible for business success</li>  <li style="">Strong analytical and quantitative skills to use data and metrics to drive product decisions</li>  <li style="">Acute attention to detail and fluent communication skills, especially when writing concise product requirements</li></ul>

Bengaluru Office

Associate Product Manager

<div style="">We are looking for a talented UI Engineer with a strong design background to join our team as we evolve and revamp our design system. This role is pivotal in ensuring that our design system is intuitive, reusable, and scalable. The ideal candidate will have good understanding of common design systems and know what makes them work, and a keen interest in pushing the boundaries of UI/UX design.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Responsibilities:</b></div><ul>  <li style="">Develop and maintain a robust design system to ensure consistent and high-quality user experiences across various platforms.</li>  <li style="">Collaborate with design and peer development teams to ensure the technical feasibility of UI/UX designs.</li>  <li style="">Create reusable and high-quality components for future use in multiple projects.</li>  <li style="">Conduct regular reviews and updates to the design system based on user feedback and industry trends.</li>  <li style="">Document and communicate best practices for using the design system.</li></ul><div style=""><b style="font-weight: 700">Requirements:</b></div><ul>  <li style="">4+ years of experience as a UI Engineer.</li>  <li style="">Strong proficiency in React.js and state management libraries like Redux.</li>  <li style="">Expertise in semantic HTML/HTML5, CSS/CSS3, and design principles.</li>  <li style="">Knowledge of Webpack and modern front-end build pipelines.</li>  <li style="">Familiarity and understanding of server-side rendering frameworks like Next.js is a plus.</li>  <li style="">Proficiency in JavaScript and TypeScript.</li>  <li style="">Strong collaboration skills and the ability to work effectively with cross-functional teams.</li>  <li style="">Interest in Flutter and willingness to explore extending the design system to Flutter is a plus.</li>  <li style="">B.E./B. Tech in Computer Science or equivalent from a reputed college.</li>  <li style="">Knowledge of page speed improvement techniques is a plus.</li>  <li style="">Excellent communication and documentation skills.</li></ul>

UI Engineer - 3

<div style=""><b style="font-weight: 700">Job Title: Training Specialist – Contact Center</b></div><div style=""><b style="font-weight: 700">Location:</b> Vadodara<br><b style="font-weight: 700">Department:</b> Learning &amp; Development<br><b style="font-weight: 700">Reports To:</b> L&amp;D Manager<br><b style="font-weight: 700">Employment Type:</b> Full-Time</div><h3 style="font-size: 1.17em"><br></h3><h3 style="font-size: 1.17em"><b style="font-weight: 700">Job Summary:</b></h3><div style="">We’re looking for a dynamic Training Specialist with a passion for developing people and elevating customer experience in a contact center environment. The ideal candidate will lead training needs analysis (TNA), deliver high-impact onboarding and refresher trainings, collaborate with cross-functional stakeholders, and drive continuous learning initiatives. If you thrive in fast-paced environments and love blending process with people, we want you on our team.</div><h3 style="font-size: 1.17em"><br></h3><h3 style="font-size: 1.17em"><b style="font-weight: 700">Key Responsibilities:</b></h3><h4 style="font-size: 1em"><b style="font-weight: 700">1. Training Needs Analysis (TNA)</b></h4><ul>  <li style="">Conduct detailed TNA to identify skill, knowledge, and behavior gaps across customer service teams.</li>  <li style="">Align TNA insights with business priorities to inform training plans.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">2. Training Delivery</b></h4><ul>  <li style="">Deliver engaging new hire training programs to ensure seamless onboarding.</li>  <li style="">Facilitate timely refresher and upskilling sessions for existing employees across BAU and new process changes.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">3. Stakeholder Collaboration</b></h4><ul>  <li style="">Partner with Operations, Quality, and Product teams to co-design role-specific training programs.</li>  <li style="">Support QA-driven monthly initiatives and action plans through targeted coaching interventions.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">4. Content Development &amp; Management</b></h4><ul>  <li style="">Design and continuously update training modules, decks, job aids, SOPs, and quick reference guides.</li>  <li style="">Draft high-impact calling scripts and email templates in collaboration with frontline teams.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">5. Communication &amp; Process Updates</b></h4><ul>  <li style="">Publish and communicate process updates across the floor in a timely and accessible manner.</li>  <li style="">Promote a learning culture by sharing best practices, success stories, and customer appreciations.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">6. Documentation &amp; Reporting</b></h4><ul>  <li style="">Maintain comprehensive training records and track learning outcomes.</li>  <li style="">Publish monthly training reports, feedback summaries, and improvement metrics.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">7. Learning Innovation</b></h4><ul>  <li style="">Introduce and implement new training tools, formats, and microlearning strategies.</li>  <li style="">Leverage AI and automation tools to enhance training impact and engagement.</li></ul><h3 style="font-size: 1.17em"><b style="font-weight: 700">Qualifications:</b></h3><ul>  <li style="">Bachelor’s degree in any discipline.</li>  <li style="">2–4 years of experience in customer support or training roles, preferably in a contact center environment.</li>  <li style="">Proficiency in G-Suite and learning tools.</li>  <li style="">Familiarity with AI-driven learning platforms or tools is a bonus.</li></ul><h3 style="font-size: 1.17em"><b style="font-weight: 700">Key Competencies:</b></h3><ul>  <li style=""><b style="font-weight: 700">Analytical Thinking:</b> Ability to decode performance data and identify training gaps.</li>  <li style=""><b style="font-weight: 700">Communication:</b> Strong verbal and written skills for delivering clear, concise training.</li>  <li style=""><b style="font-weight: 700">Empathy &amp; Influence:</b> Can connect with diverse audiences and inspire behavior change.</li>  <li style=""><b style="font-weight: 700">Creativity:</b> Innovates with content and delivery methods to maintain engagement.</li>  <li style=""><b style="font-weight: 700">Attention to Detail:</b> Maintains accurate and organized documentation.</li></ul><div style=""><b style="font-weight: 700">Why Join Us?<br></b>Work at the heart of customer excellence, drive real impact, and shape how we deliver world-class service. At ACKO, your ideas and passion for learning will directly influence how thousands of customers experience care and delight.</div>

Training Specialist – Contact Center

<div style=""><b style="font-weight: 700">Job Title: Training Specialist – Contact Center</b></div><div style=""><b style="font-weight: 700">Location:</b> Amritsar<br><b style="font-weight: 700">Department:</b> Learning &amp; Development<br><b style="font-weight: 700">Reports To:</b> L&amp;D Manager<br><b style="font-weight: 700">Employment Type:</b> Full-Time</div><h3 style="font-size: 1.17em"><br></h3><h3 style="font-size: 1.17em"><b style="font-weight: 700">Job Summary:</b></h3><div style="">We’re looking for a dynamic Training Specialist with a passion for developing people and elevating customer experience in a contact center environment. The ideal candidate will lead training needs analysis (TNA), deliver high-impact onboarding and refresher trainings, collaborate with cross-functional stakeholders, and drive continuous learning initiatives. If you thrive in fast-paced environments and love blending process with people, we want you on our team.</div><h3 style="font-size: 1.17em"><br></h3><h3 style="font-size: 1.17em"><b style="font-weight: 700">Key Responsibilities:</b></h3><h4 style="font-size: 1em"><b style="font-weight: 700">1. Training Needs Analysis (TNA)</b></h4><ul>  <li style="">Conduct detailed TNA to identify skill, knowledge, and behavior gaps across customer service teams.</li>  <li style="">Align TNA insights with business priorities to inform training plans.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">2. Training Delivery</b></h4><ul>  <li style="">Deliver engaging new hire training programs to ensure seamless onboarding.</li>  <li style="">Facilitate timely refresher and upskilling sessions for existing employees across BAU and new process changes.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">3. Stakeholder Collaboration</b></h4><ul>  <li style="">Partner with Operations, Quality, and Product teams to co-design role-specific training programs.</li>  <li style="">Support QA-driven monthly initiatives and action plans through targeted coaching interventions.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">4. Content Development &amp; Management</b></h4><ul>  <li style="">Design and continuously update training modules, decks, job aids, SOPs, and quick reference guides.</li>  <li style="">Draft high-impact calling scripts and email templates in collaboration with frontline teams.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">5. Communication &amp; Process Updates</b></h4><ul>  <li style="">Publish and communicate process updates across the floor in a timely and accessible manner.</li>  <li style="">Promote a learning culture by sharing best practices, success stories, and customer appreciations.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">6. Documentation &amp; Reporting</b></h4><ul>  <li style="">Maintain comprehensive training records and track learning outcomes.</li>  <li style="">Publish monthly training reports, feedback summaries, and improvement metrics.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">7. Learning Innovation</b></h4><ul>  <li style="">Introduce and implement new training tools, formats, and microlearning strategies.</li>  <li style="">Leverage AI and automation tools to enhance training impact and engagement.</li></ul><h3 style="font-size: 1.17em"><b style="font-weight: 700">Qualifications:</b></h3><ul>  <li style="">Bachelor’s degree in any discipline.</li>  <li style="">2–4 years of experience in customer support or training roles, preferably in a contact center environment.</li>  <li style="">Proficiency in G-Suite and learning tools.</li>  <li style="">Familiarity with AI-driven learning platforms or tools is a bonus.</li></ul><h3 style="font-size: 1.17em"><b style="font-weight: 700">Key Competencies:</b></h3><ul>  <li style=""><b style="font-weight: 700">Analytical Thinking:</b> Ability to decode performance data and identify training gaps.</li>  <li style=""><b style="font-weight: 700">Communication:</b> Strong verbal and written skills for delivering clear, concise training.</li>  <li style=""><b style="font-weight: 700">Empathy &amp; Influence:</b> Can connect with diverse audiences and inspire behavior change.</li>  <li style=""><b style="font-weight: 700">Creativity:</b> Innovates with content and delivery methods to maintain engagement.</li>  <li style=""><b style="font-weight: 700">Attention to Detail:</b> Maintains accurate and organized documentation.</li></ul><div style=""><b style="font-weight: 700">Why Join Us?<br></b>Work at the heart of customer excellence, drive real impact, and shape how we deliver world-class service. At ACKO, your ideas and passion for learning will directly influence how thousands of customers experience care and delight.</div>

<div style=""><b style="font-weight: 700">Job Title: Training Specialist – Contact Center</b></div><div style=""><b style="font-weight: 700">Location:</b> Bhopal<br><b style="font-weight: 700">Department:</b> Learning &amp; Development<br><b style="font-weight: 700">Reports To:</b> L&amp;D Manager<br><b style="font-weight: 700">Employment Type:</b> Full-Time</div><h3 style="font-size: 1.17em"><br></h3><h3 style="font-size: 1.17em"><b style="font-weight: 700">Job Summary:</b></h3><div style="">We’re looking for a dynamic Training Specialist with a passion for developing people and elevating customer experience in a contact center environment. The ideal candidate will lead training needs analysis (TNA), deliver high-impact onboarding and refresher trainings, collaborate with cross-functional stakeholders, and drive continuous learning initiatives. If you thrive in fast-paced environments and love blending process with people, we want you on our team.</div><h3 style="font-size: 1.17em"><br></h3><h3 style="font-size: 1.17em"><b style="font-weight: 700">Key Responsibilities:</b></h3><h4 style="font-size: 1em"><b style="font-weight: 700">1. Training Needs Analysis (TNA)</b></h4><ul>  <li style="">Conduct detailed TNA to identify skill, knowledge, and behavior gaps across customer service teams.</li>  <li style="">Align TNA insights with business priorities to inform training plans.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">2. Training Delivery</b></h4><ul>  <li style="">Deliver engaging new hire training programs to ensure seamless onboarding.</li>  <li style="">Facilitate timely refresher and upskilling sessions for existing employees across BAU and new process changes.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">3. Stakeholder Collaboration</b></h4><ul>  <li style="">Partner with Operations, Quality, and Product teams to co-design role-specific training programs.</li>  <li style="">Support QA-driven monthly initiatives and action plans through targeted coaching interventions.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">4. Content Development &amp; Management</b></h4><ul>  <li style="">Design and continuously update training modules, decks, job aids, SOPs, and quick reference guides.</li>  <li style="">Draft high-impact calling scripts and email templates in collaboration with frontline teams.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">5. Communication &amp; Process Updates</b></h4><ul>  <li style="">Publish and communicate process updates across the floor in a timely and accessible manner.</li>  <li style="">Promote a learning culture by sharing best practices, success stories, and customer appreciations.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">6. Documentation &amp; Reporting</b></h4><ul>  <li style="">Maintain comprehensive training records and track learning outcomes.</li>  <li style="">Publish monthly training reports, feedback summaries, and improvement metrics.</li></ul><h4 style="font-size: 1em"><b style="font-weight: 700">7. Learning Innovation</b></h4><ul>  <li style="">Introduce and implement new training tools, formats, and microlearning strategies.</li>  <li style="">Leverage AI and automation tools to enhance training impact and engagement.</li></ul><h3 style="font-size: 1.17em"><b style="font-weight: 700">Qualifications:</b></h3><ul>  <li style="">Bachelor’s degree in any discipline.</li>  <li style="">2–4 years of experience in customer support or training roles, preferably in a contact center environment.</li>  <li style="">Proficiency in G-Suite and learning tools.</li>  <li style="">Familiarity with AI-driven learning platforms or tools is a bonus.</li></ul><h3 style="font-size: 1.17em"><b style="font-weight: 700">Key Competencies:</b></h3><ul>  <li style=""><b style="font-weight: 700">Analytical Thinking:</b> Ability to decode performance data and identify training gaps.</li>  <li style=""><b style="font-weight: 700">Communication:</b> Strong verbal and written skills for delivering clear, concise training.</li>  <li style=""><b style="font-weight: 700">Empathy &amp; Influence:</b> Can connect with diverse audiences and inspire behavior change.</li>  <li style=""><b style="font-weight: 700">Creativity:</b> Innovates with content and delivery methods to maintain engagement.</li>  <li style=""><b style="font-weight: 700">Attention to Detail:</b> Maintains accurate and organized documentation.</li></ul><div style=""><b style="font-weight: 700">Why Join Us?<br></b>Work at the heart of customer excellence, drive real impact, and shape how we deliver world-class service. At ACKO, your ideas and passion for learning will directly influence how thousands of customers experience care and delight.</div>

<div style=""><b style="font-weight: 700">Role Overview:</b><br>As an SEO Content Writer, you will be responsible for creating original and compelling content that is tailored to both our audience and SEO best practices. We are looking for a professional with at least 5 years of SEO content writing experience, ideally in the travel industry. The successful candidate will be adept at conducting competitor analysis, formulating content strategies, and utilizing SEO tools like Ahrefs, SEMrush, Google Analytics, Google Search Console, and Grammarly. You will also be expected to avoid using AI-generated content and ensure all content is unique and tailored to our brand’s voice and standards.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Key Responsibilities:</b></div><ul>  <li style=""><b style="font-weight: 700">Content Creation:</b><br>Write high-quality, engaging, and SEO-optimized content, including blog posts, articles, landing pages, and other digital content formats. All content should be unique, well-researched, and free from AI-generated content.</li>  <li style=""><b style="font-weight: 700">SEO Strategy Development:</b><br>Develop and execute content strategies based on in-depth competitor analysis. Optimize content to meet SEO goals, improving organic search visibility, rankings, and user engagement.</li>  <li style=""><b style="font-weight: 700">On-Page SEO Optimization:</b><br>Implement SEO best practices, including keyword research, on-page optimization (headings, meta descriptions, alt text), and internal linking to improve search engine performance.</li>  <li style=""><b style="font-weight: 700">Tool Utilization:</b><br>Use tools like <b style="font-weight: 700">Ahrefs, SEMrush, Google Analytics, Google Search Console, Grammarly,</b> and <b style="font-weight: 700">AI detection tools</b> to track content performance, monitor keyword rankings, and identify optimization opportunities.</li>  <li style=""><b style="font-weight: 700">Content Calendar Management:</b><br>Plan and manage a content calendar that aligns with business and SEO objectives, ensuring consistent publishing and timely execution of content campaigns.</li>  <li style=""><b style="font-weight: 700">Competitor Analysis:</b><br>Regularly analyze competitor content and identify opportunities for differentiation and improvement. Adapt content strategies based on data-driven insights to outperform competitors.</li>  <li style=""><b style="font-weight: 700">Content Reporting:</b><br>Track and report on the effectiveness of content strategies through performance metrics, such as organic traffic, user engagement, and rankings. Provide actionable insights for content optimization.</li>  <li style=""><b style="font-weight: 700">Collaboration:</b><br>Work closely with the SEO, marketing, and design teams to ensure content aligns with overall strategy and is fully optimized for both search engines and user experience.</li></ul><div style=""><br></div><div style=""><br></div>

Content Editor

<ul>  <li style="">Plan and assign daily tasks to the team based on inflow and criticality of the tasks.</li>  <li style="">Handle customer complaints and escalations and drive them to logical closure with help from the TL</li>  <li style="">All assigned tasks need to be performed within the stipulated timelines and Quality standards by the team.</li>  <li style="">Drive daily Operational metrics by interacting with the FEs and tracking real time status on the ground.</li>  <li style="">Communicate effectively with Acko management and the FE team regarding real time customer issues and escalations to provide timely resolution/closure of all tasks.</li>  <li style="">Ensure appropriate documentation and records are maintained and checked as per the SOP for each task.</li>  <li style="">Be responsible for end to end Customer Experience and work towards improving the same through frequent improvement projects and training interventions</li>  <li style="">Build a strong team of FEs by guiding and motivating them to deliver on their KPIs and by providing continuous feedback/training etc.</li>  <li style="">Liaise with internal stakeholders as and when required to build better processes and internal controls</li>  <li style="">Work towards measuring and improving CSAT/NPS/CES metrics on a regular basis</li></ul>

Remote Office (Pune)

Fleet Supervisor

Remote Office (Delhi/NCR)

<div style="">ACKO is the protection destination for over 200 million tech-savvy families across India, protecting their families, assets and money. Launched in 2016, ACKO started by reimagining insurance, making it simple, hassle-free and customer-first. Today, our mission goes beyond that: we aim to touch the lives of 1 million users, building products that solve real-world problems with technology at the core.<br><br>We are not just another insurance company, our DNA is product-tech, and our approach is bold, innovative, and digital-first. From zero commission, zero paperwork, and instant renewals to same-day claims settlements and app-based tracking, ACKO is a Welcome Change from traditional insurers.<br><br>But what truly sets us apart? Our people. At ACKO, every Acker’s voice and ideas matter. We’re a vibrant, inclusive team of creators, thinkers, and doers, building products that redefine protection while ensuring each Acker grows, thrives and does meaningful work.<br><br>Join us at ACKO, where bold ideas, real impact and tech-driven innovation redefine protection and peace of mind - and where YOU can make a real difference in people's lives.CKO is a product-tech company, launched in 2016, solving real-world problems for customers, starting with insurance. And as a customer-first organization serving the digitally-savvy, ACKO’s value proposition of ‘Welcome Change’ focuses on offerings that make insurance simple and hassle-free! With features such as zero commission, zero paperwork, instant renewal, same-day claim settlements, and app-based updates on claims, ACKO is a 'Welcome Change' from traditional insurers.<br><br>Having said that, we are not just another conventional insurance firm, or the people consulted solely for "claims”! Anchored in a tech-centric philosophy, ACKO’s approach fuels innovation, empowering us to develop comprehensive products that cater to every aspect of our customers' insurance requirements. And while we are at it, we put our Ackers at the heart of everything we do. We're not your typical 9-to-5 workplace; we're a vibrant and inclusive bunch of innovators and creators making sure every Acker’s idea matters, their voice is heard, and their growth is part of our mission.</div>