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Supply Chain Manager (AUT01983)
S&F - Claims - Auto
Mumbai
About Us
ACKO is the protection destination for over 200 million tech-savvy families across India, protecting their families, assets and money. Launched in 2016, ACKO started by reimagining insurance, making it simple, hassle-free and customer-first. Today, our mission goes beyond that: we aim to touch the lives of 1 million users, building products that solve real-world problems with technology at the core.
We are not just another insurance company, our DNA is product-tech, and our approach is bold, innovative, and digital-first. From zero commission, zero paperwork, and instant renewals to same-day claims settlements and app-based tracking, ACKO is a Welcome Change from traditional insurers.
But what truly sets us apart? Our people. At ACKO, every Ackerās voice and ideas matter. Weāre a vibrant, inclusive team of creators, thinkers, and doers, building products that redefine protection while ensuring each Acker grows, thrives and does meaningful work.
Join us at ACKO, where bold ideas, real impact and tech-driven innovation redefine protection and peace of mind - and where YOU can make a real difference in people's lives. ACKO is a product-tech company, launched in 2016, solving real-world problems for customers, starting with insurance. And as a customer-first organization serving the digitally-savvy, ACKOās value proposition of āWelcome Changeā focuses on offerings that make insurance simple and hassle-free! With features such as zero commission, zero paperwork, instant renewal, same-day claim settlements, and app-based updates on claims, ACKO is a 'Welcome Change' from traditional insurers.
Having said that, we are not just another conventional insurance firm, or the people consulted solely for "claimsā! Anchored in a tech-centric philosophy, ACKOās approach fuels innovation, empowering us to develop comprehensive products that cater to every aspect of our customers' insurance requirements. And while we are at it, we put our Ackers at the heart of everything we do. We're not your typical 9-to-5 workplace; we're a vibrant and inclusive bunch of innovators and creators making sure every Ackerās idea matters, their voice is heard, and their growth is part of our mission.
We are not just another insurance company, our DNA is product-tech, and our approach is bold, innovative, and digital-first. From zero commission, zero paperwork, and instant renewals to same-day claims settlements and app-based tracking, ACKO is a Welcome Change from traditional insurers.
But what truly sets us apart? Our people. At ACKO, every Ackerās voice and ideas matter. Weāre a vibrant, inclusive team of creators, thinkers, and doers, building products that redefine protection while ensuring each Acker grows, thrives and does meaningful work.
Join us at ACKO, where bold ideas, real impact and tech-driven innovation redefine protection and peace of mind - and where YOU can make a real difference in people's lives. ACKO is a product-tech company, launched in 2016, solving real-world problems for customers, starting with insurance. And as a customer-first organization serving the digitally-savvy, ACKOās value proposition of āWelcome Changeā focuses on offerings that make insurance simple and hassle-free! With features such as zero commission, zero paperwork, instant renewal, same-day claim settlements, and app-based updates on claims, ACKO is a 'Welcome Change' from traditional insurers.
Having said that, we are not just another conventional insurance firm, or the people consulted solely for "claimsā! Anchored in a tech-centric philosophy, ACKOās approach fuels innovation, empowering us to develop comprehensive products that cater to every aspect of our customers' insurance requirements. And while we are at it, we put our Ackers at the heart of everything we do. We're not your typical 9-to-5 workplace; we're a vibrant and inclusive bunch of innovators and creators making sure every Ackerās idea matters, their voice is heard, and their growth is part of our mission.
Job Description
Job Overview
We are seeking a dynamic and strategic candidate to lead and optimize the end-to-end supply chain operations supporting our motor claims processes. This role serves as a critical link between internal claims teams, operations, and external suppliers, ensuring seamless coordination, timely procurement, and cost-effective logistics solutions. The ideal candidate will bring strong leadership, analytical acumen, and a customer-first mindset to drive efficiency, service excellence, and value creation across the supply chain.
š Key Responsibilities
End-to-End Supply Chain Management
- Manage procurement, inventory control, and distribution of motor parts and materials to support timely claims fulfillment.
Vendor & Supplier Coordination
- Develop and maintain robust relationships with parts suppliers, garages, and logistics providers to ensure quality service and on-time deliveries.
Claims Process Integration
- Collaborate with the Motor Claims team to align supply chain workflows with claims resolution timelines, improving customer satisfaction and reducing TAT.
Cost Optimization & Process Improvement
- Identify and implement cost-saving initiatives, enhance process efficiencies, and foster value-added supplier partnerships.
Logistics & Transportation Oversight
- Oversee transportation and delivery logistics, ensuring SLA compliance, operational efficiency, and traceability of parts movement.
Performance Monitoring & Reporting
- Track KPIs such as inventory turnover, supplier performance, and delivery accuracy. Provide data-driven insights and reports to senior leadership.
Compliance & Risk Management
- Ensure adherence to company policies and regulatory standards. Proactively address risks, delays, and supply chain disruptions.
Cashless Network Expansion & Support
- Drive strategic growth of the cashless repair network to enhance customer experience and reduce processing time.
- Monitor and maintain NPS scores of PPN workshops daily by collecting customer feedback.
- Investigate and resolve claim-related escalations, including disputes over cashless claims, paint discounts, and surveyor delays.
- Negotiate better paint discounts with workshops to onboard them as preferred partners.
- Onboard external surveyors as required across regional locations.
- Conduct regular visits to workshops to strengthen partnerships.
- Support Garage Coordinators in part procurement and monitor their performance.
- Coordinate accurate and timely GST recoveries with workshops.
š Qualifications & Requirements
Education
B.Tech/Diploma in Automobile or Mechanical Engineering, Business Administration, or a related field.
Experience
Minimum 4 years of experience in supply chain management or motor claims, preferably within the automotive or insurance sectors.
Job Requirement
Skills
- Strong analytical, negotiation, and problem-solving skills
- Excellent communication and stakeholder management abilities
- Capable of managing priorities in a fast-paced, dynamic environment
- Proficient in Microsoft Office Suite, particularly Excel